Return, Refund & Cancellation Policy
We want you to be confident in your gear. If you are not completely satisfied with your purchase, we are here to help.
1. Order Cancellations
- Pre-Dispatch: You may cancel your order for a full refund at any point before the product has been shipped. To cancel, please contact us immediately at Campingmonkeys@outlook.com or call 9382120430.
- Post-Dispatch: Once an order has been shipped, it cannot be canceled. You will need to receive the item and initiate a standard return.
2. Returns
- Return Window: You have 7 days from the date of delivery to request a return.
- Condition of Goods: To be eligible for a return, the item must be unused, unwashed, and in the exact same condition that you received it. It must be in the original packaging with all original tags attached. We cannot accept returns on technical gear or apparel that shows any signs of use.
- Return Process: To initiate a return, email us at Campingmonkeys@outlook.com with your order number and reason for return.
- Return Shipping Costs: If you are returning an item because you changed your mind or ordered the wrong size, the customer is responsible for paying the return shipping costs. If the return is due to a defect or an error on our part (e.g., wrong item sent), we will arrange and cover the cost of return shipping.
3. Refunds Once your return is received and inspected at our Siliguri facility, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method (e.g., Razorpay, Credit Card, Bank Account).
- Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your card issuer or bank’s policies.