Camping Monkeys (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy applies to all brands under our operation, including Camping Monkeys, Noryak, Aione, and Onepolar.
1. Information We Collect When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, delivery address, phone number, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.
2. How We Use Your Information We use your information to:
- Process and fulfill your orders, including sending payment and shipping confirmations.
- Communicate with you regarding customer support inquiries.
- Prevent fraud and ensure the security of our website.
3. Third-Party Services We will not sell or rent your personal information to anyone. In general, the third-party providers used by us (such as payment gateways like Razorpay and shipping aggregators) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
4. Data Security To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
5. Grievance Officer In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
- Email: Campingmonkeys@outlook.com
- Phone: +91 9382120430
- Address: 3rd Floor, Golden Plaza Nx, Burdwan Road, Siliguri, 734001 West Bengal, India